We have answers for your frequently asked questions.

No matter what your HVAC questions are, the techs at Craig's Heating & Cooling in Bountiful have answers. Whether you have questions about selecting new HVAC equipment to best practices on care and maintenance, we can assist. Our online FAQs answers provide a quick response for your convenience, but if you want to know more on any topic, don’t hesitate to give us a call at 801-295-3357.
Just like you need to take your car in to the shop for regular tune-ups, such as oil changes or checking out potential concerns, your home comfort system should receive the same kind of attention. Scheduled maintenance by a skilled technician provides various benefits to your HVAC equipment, which can help your systems perform efficiently and prevent costly breakdowns.
Call Craig's Heating & Cooling at 801-295-3357 to get a comprehensive quote on Lennox equipment.
With two-stage heating, furnaces may work on two different levels: high and low. Since you can heat your home on the low setting most of the time, a two-stage furnace can operate longer and more efficiently. Two-stage heating also runs more quietly than traditional furnaces and can offer more even heat distribution and fewer temperature swings.
Lennox’s Precise Comfort™ technology is an operating and control system that permits a furnace to adjust heat and airflow by very small amounts, as low as a 1 percent change. The system is automatic and operates similar to cruise control, making adjustments gradually to meet your comfort demands with energy efficiency.

Depending on how old your previous furnace was, you could experience a host of differences. Furnaces today are developed to provide more even and efficient heating than ever before. Modern furnaces also better regulate temperature and air flow, moving more air over the heat exchanger than older furnaces.

Additionally, new furnaces are created to integrate with other high-efficiency HVAC products, such as air conditioners. The air conditioner blowers offer your heating system an extra bump so it can deliver cool air around your home efficiently. Special features like variable speed motors will also help reduce noise associated with operating your equipment and easily meet your family’s airflow needs.

The Department of Energy recently boosted the minimum efficiency levels for air conditioners, heat pumps and packaged units made after Jan. 1, 2015, since heating and cooling contributes significantly to a home’s total energy usage. The requirements vary by region, so call Craig's Heating & Cooling for the efficiency standards for Bountiful.

Heating and cooling makes up a large portion of your monthly utility bill. Purchasing HVAC equipment with high efficiency ratings, such as SEER for air conditioners and AFUE for furnaces, is a simple step that can go a long way in decreasing energy output. Beyond these ratings, also think about:

  • Routine maintenance – regularly having a professional tune-up your equipment will keep it working at its peak potential.
  • Adding a zoning system – by focusing your heating and cooling on the rooms you use most frequently, you won’t have to pay to heat or cool areas of your home that aren’t used regularly.
  • Installing a programmable thermostat – the Department of Energy estimates that a programmable thermostat can lower heating costs by up to 35 percent and cooling costs by up to 25 percent. Leave it up to your thermostat to turn down the heat when you’re gone and bring it back up to your preferred temperature when you’re home.

There are many reasons to pick Lennox, but the top three are:

  • You know and trust the name – Lennox is well-known around the world for its quality home comfort products.
  • Innovation and high quality – Lennox is an industry leader, providing a large line of innovative solutions for your home comfort needs.
  • Commitment to excellence – We are dedicated to offering customers not only quality products, but also quality service. You can trust Lennox dealers, like those of us at Craig's Heating & Cooling, to help you identify the right system for your home, expertly install it, and keep it operating smoothly every time.

Improving your home’s indoor air quality starts with four basic strategies:

  • Eliminate – poor indoor air quality leaves your home filled with air pollutants floating around your home, so to improve IAQ, the first step is to eliminate as many pollutants as possible. You can easily do this is by cleaning and vacuuming at least once a week, regularly washing linens and storing cleaning products safely.
  • Ventilate – proper insulation is great for keeping your home warm in the winter and cool in the summer, but it also makes it more difficult for airborne pollutants to escape. Products like our Healthy Climate® ventilation system help swap out stale air for fresh, filtered outside air.
  • Clean – good ventilation and frequent cleaning are a start, but Healthy Climate® air filters, germicidal lights and PureAire™ purification systems take your IAQ to the next level by capturing microscopic particles, killing germs and removing particles and germs while destroying chemical vapors.
  • Monitor – programmable thermostats will help you monitor the humidity levels and temperature to help prevent particles and germs from piling up and keep your home comfortable.
Our Healthy Solution Finder lets you select details specific to your family and home and will help you find equipment best suited to meet your needs. You may also consult with Craig's Heating & Cooling experts who can make a recommendation based on their evaluations of your home and current indoor comfort system.
You might be surprised to know that air conditioners don’t technically make your home cooler; they actually remove the hot air and direct it outside. This hot air blows across a refrigerant coil on the indoor unit and then is sent to the outdoor unit where it is released. Your air conditioner pushes as much hot air outside as is necessary to reach the temperature you have set on your thermostat.
Minimum energy efficiency standards can vary by geographic location. Additionally, air conditioners, heat pumps and packaged units made after Jan. 1, 2015, have higher minimum efficiency levels than products manufactured prior to that date. The team at Craig's Heating & Cooling can help you find out the minimum requirements for Bountiful, let you know if your current equipment meets those requirements or help you find a replacement air conditioner that does.
Your system’s service panel should have a white label on it, with your system’s model and serial numbers at the top. M/N is the model number and S/N is the serial number.
Since equipment size needs vary by home, the best way to figure out the proper size equipment for your home is to have a technician from Craig's Heating & Cooling come out to perform load calculation tests. The tests take things like square footage, insulation value and amount, and more into account to determine your home’s unique HVAC equipment needs.
Yes – debris can limit your system’s ability to function effectively. It’s common for heat pumps to have frost or ice on them in the winter, but many include defrost controls so they can work efficiently regardless of the weather conditions.
When an air conditioner uses two-stage cooling, it means that there are two levels of operation. This enables the system to work as efficiently as possible since there is one level for milder weather and a second for harsher weather that demands the system work harder. Two-stage cooling also enables almost unnoticeable temperature changes so you don’t experience extreme differences in temperature. Aside from better efficiency, other benefits of two-stage cooling include quieter operation and enhanced humidity control.
When your cooling unit freezes up, there are a variety of reasons why it could be doing so. The most common reasons include: dirty filters, low refrigerant, a dirty evaporative coil and a faulty blower motor or relay. A dirty filter is something you can fix as a homeowner, but the others need to be fixed by a professional like those at Craig's Heating & Cooling. Contact them at 801-295-3357 with any further questions you may have.
Craig's Heating & Cooling carries a number of great thermostat options for your HVAC systems. The best thermostat for you will depend on a couple variables, such as whether you want one that’s programmable or not. No matter what kind of thermostat you’d like – or if you’re looking for something that can fit with a home automation system – call Craig's Heating & Cooling to hear about which thermostats you can choose from. Our team will help you find one that fits with your system, your family’s needs and your budget.
A heat pump can tackle both your home’s heating and cooling needs, offering you one HVAC system that can be used year-round. Throughout the warmer months, heat pumps act like an air conditioner, capturing the hot air from inside your home and transferring it outside; in the cooler months, this process is reversed. Heat pumps can be very energy efficient and may produce two to three times more heat than the energy it uses.
At Craig's Heating & Cooling, we do recommend replacing both your indoor and outdoor units at the same time because:
  • Outdoor systems are now built to work with their matching indoor system for the most efficiency. When you replace one system but not the other, you may not see the same savings on your energy bills as if you had replaced them together.
  • Thanks to technological improvements, newer systems mean better efficiency. This is true for heating and cooling products as well. While the advancements focus on greater heating and cooling efficiency, they also include benefits such as better air handling, filtering and noise reduction.
  • If your heating and cooling systems are 10+ years old, they need to be replaced. Older models have outdated technology that is likely adding to your energy costs due to poor efficiency. So by replacing your indoor system at the same time as your outdoor equipment, both your systems will provide better energy efficiency that helps you reduce your energy bills and keep your home more comfortable.
Yes. Your SunSource® Home Energy System has a communication module that transmits the system’s performance data to a website. The website includes information about your system’s status, energy production and environmental benefits, as well as carbon offsets in real time.
Yes, you will need an Internet connection if you want to use the system’s online monitoring system. The system enables you to view energy production and environmental information. The monitoring service is provided free for five years, and the performance-monitoring website is provided by an independent third party, Enphase Energy Inc.
Rain will clean the modules automatically in most areas; however, if you live in a dusty area, you might see improved performance after periodically spraying the modules with water. Please note that high-pressure hoses and detergents should never be used to clean solar modules, as they can ruin the product.
Craig's Heating & Cooling can help recommend the right thermostat for you based on your home and current heating and cooling equipment. We have a number of programmable and nonprogrammable thermostats, which can help enhance the efficiency of your home’s furnace and/or air conditioner. Take a look at our thermostats or give us a call at 801-295-3357 for more information.
Your heating and cooling equipment can contribute significantly to your monthly energy expenses. However, these costs can be lowered with innovative and high efficiency products from Lennox®. Keep an eye out for high SEER and AFUE ratings when you’re in the market for a new air conditioner or furnace, respectively, as higher SEER and AFUE ratings signify higher efficiency products. If you’re not buying new heating and cooling equipment, consider factors such as: 1. Maintenance: Furnaces, air conditioners and other HVAC equipment work more efficiently when they are regularly maintained. 2. Zoning: When areas of your home are rarely used, you’re spending more money to heat or cool them to the same temperature as the rest of the house. A zoning system lets you section off different parts of your home and control the temperature by each area. 3. Programmable Thermostats: Programmable thermostats could help you lower your heating costs by 35 percent and your cooling costs by 25 percent, according to the U.S. Department of Energy.
A zoning system enables you to divide your residence and heat or cool each part differently. While these systems function well for buildings that have parts that are seldom occupied, they can also be helpful in situations where you and your family can’t agree on the temperature in different areas of your house. There are a collection of additional pluses of zoning systems, like efficiency and comfort. Browse our selection of zoning systems or give Craig's Heating & Cooling a ring to see how a zoning system could fit in your home.